Return & Refund Policy

At Èsín Skincare LLC, we take great pride in crafting premium skincare products with exceptional care, quality, and integrity. Your satisfaction is important to us, and we want every experience with Èsín to reflect the luxury and excellence of our brand.

Please review our Return & Refund Policy before making your purchase.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, products must be:

• Unopened and unused

• In their original condition

• In their original packaging with all seals intact

For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for opened or used skincare products.

We reserve the right to refuse any return that does not meet the requirements outlined in this policy.

How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order by emailing info@esinskincare.com.

Please include:

• Your order number

• The reason for your return

Once your request has been reviewed, we will provide return instructions and the appropriate return shipping address. Please do not send items back without first contacting us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

Original shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our facility. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at info@esinskincare.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and the shipping packaging

We will gladly work with you to provide a replacement or another appropriate resolution.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you believe your order qualifies for an exchange, please contact us at info@esinskincare.com, and our Customer Care team will be happy to assist you.

International Returns

We gladly accept eligible international returns. Because international shipping times vary by destination, your 14-day return period begins on the date your order is delivered, not the date it is shipped.

To request a return, please contact us within 14 days of delivery. International customers are responsible for return shipping costs, including any applicable customs duties, taxes, and fees.

We recommend using a trackable shipping service, as Èsín Skincare cannot be responsible for returns that are lost or damaged during transit.

Please contact us before returning any international order so we can provide return instructions.

European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union (EU), you have the right to cancel or return your order within 14 days of receiving your order, for any reason and without providing a justification, in accordance with applicable consumer protection laws.

To qualify for a return under the EU cooling-off period, the product must be:

• Unopened and unused

• In the same condition in which it was received

• In its original packaging with all seals intact

• Accompanied by proof of purchase or your order confirmation

For health and hygiene reasons, sealed skincare and cosmetic products that have been opened after delivery are not eligible for return under the EU cooling-off period.

Customers are responsible for return shipping costs unless otherwise required by applicable law or the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products

• Sale or clearance items

• Gift cards

Shipping Costs

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Èsín Skincare is not responsible for lost or stolen packages.

If you experience a delivery issue, we are happy to assist you in working with the shipping carrier to file a claim whenever possible.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Èsín Skincare LLC
Email: info@esinskincare.com

Thank you for choosing Èsín Skincare. We are honored to be part of your skincare journey and appreciate the trust you place in our products.